Terms and Conditions
Terms and Conditions for Accident Watch T/A 22 MOTORS™
Last updated October 2024
1. Contract Formation
A binding contract between 22 Motors and the customer is formed upon booking or the vehicle’s arrival on site (whichever comes first) for accident repairs, bodywork, assessments, servicing, or any other repair work.
2. Eligibility to Enter into Contract
By placing an order or booking (via phone, internet, or in person), you confirm that:
- You are legally capable of entering into a contract.
- You are at least 18 years old.
- You reside in the UK.
3. Insurance Company Agreements and Work Authorisation.
For accident repairs, bodywork, or claims through insurance, 22 MOTORS™ will obtain approval from the insurance company before any repair work begins.
Customers are required to provide any necessary claim reference numbers or documents from their insurance provider.
If an insurance company does not cover the cost of repairs or a claim is rejected, the customer remains fully liable for all costs incurred, including vehicle recovery, storage, estimates, and any work carried out.
All insurance repairs are subject to the terms and conditions outlined in the insurance policy between the customer and their insurer.
4. Work Estimates and Customer Approval
22 MOTORS™ will provide a detailed estimate of the repair, bodywork, paint repair, or service costs before commencing any work.
All work must be pre-approved by the customer or insurance company before being carried out. No additional work will be undertaken without explicit consent.
All estimates are valid for 14 days and subject to physical inspection of the vehicle and part prices remaining stable.
5. Unforeseen Delays
If the repair or service cannot be completed within the quoted timeframe due to circumstances beyond 22 MOTORS™ control, such as delayed parts delivery or unforeseen work complexities, customers (or the insurance company) will be notified promptly.
6. VAT, Pricing, and Additional Charges
All work, parts, and services are subject to VAT as required by UK law (excluding MOTs).
Additional charges may apply for special parts, oils, or spark plugs required for your vehicle. You will be informed of these costs on the day of service or repair.
7. Parts and Warranty Compliance
All parts used by 22 MOTORS™ meet manufacturer’s original equipment (OE) standards, ensuring compliance with manufacturer warranties unless otherwise agreed (verbally or in writing).
Service schedules and repair methods will adhere to manufacturer guidelines to maintain warranty protection.
8. Payment and Vehicle Collection
Payment is due immediately after the completion of repair or service, and can be made via debit card, credit card, or cash.
Vehicles will not be released until full payment has been made, unless otherwise agreed in writing.
If payment is delayed, 22 MOTORS™ reserves the right to charge storage fees as detailed below. All parts fitted to the vehicle remain the property of 22 MOTORS™ until full payment is received.
Storage Charges:
£120.00 + VAT per day (secure, indoor storage) for up to 6 months. Vehicles in storage for more than 6 months will be deemed abandoned, and 22 MOTORS™ reserves the right to dispose of the vehicle to recover outstanding charges. Any additional costs incurred during disposal, including transport and administrative fees, will be the customer’s responsibility.
9. Insurance Company Payments and Liability
For insurance work, if the insurer fails to settle the invoice, the customer remains fully liable for the full cost of repairs.
All customers referred by accident management companies are liable for all charges if the management company does not settle the invoice.
10. Cancellation and Recovery of Costs
Customers may cancel a repair or service at any time, but they will be liable for payment of any work completed up to the point of cancellation.
If an insurance claim is rejected or fraudulent, the customer will be liable for any recovery costs, estimating fees, and daily storage charges. Customers must arrange to recover these costs from their insurance provider.
Special parts ordered on request will be charged to the customer if they decide not to proceed with the repair.
11. Collection, Delivery, and Courtesy Cars
Collection and delivery within a 3-mile radius is free, provided the repair work is completed by 22 MOTORS™.
Courtesy cars are provided subject to availability, and the customer must ensure their insurance covers the loan vehicle.
If insurance for the courtesy car is provided by 22 MOTORS™, the customer is liable for a £1,000 excess in the event of a claim.
The customer is responsible for any fuel, parking fines, or driving offenses while the courtesy car is in their possession. If the customer decides not to proceed with repairs after a courtesy car has been provided, 22 MOTORS™ reserves the right to charge an administration fee.
The courtesy car must be returned in the same condition and with the same amount of fuel as when it was loaned. Failure to do so will result in valeting, fuel, and administrative charges.
12. Limitation of Liability for Losses
22 MOTORS™ is not liable for any unforeseeable or indirect losses, including business-related losses. This does not affect any liability for personal injury or death caused by negligence. Your statutory rights as a consumer remain unaffected.
13. Personal Property
Customers are advised to remove all personal and valuable items from their vehicle before 22 MOTORS™ is not responsible for any loss or damage to items left inside the vehicle.
14. Force Majeure
22 MOTORS™will not be liable for delays or damages caused by events beyond its control, including but not limited to natural disasters, strikes, or government disputes.
14a. Responsibility for Breakages and Pre-existing Conditions
While every effort is made to handle vehicles with care, 22 MOTORS™ will not be responsible for mechanical, electrical, or software failures that arise due to wear and tear, rust, or pre-existing damage.
Any mechanical issues or wear and tear that occur during the vehicle collection or delivery service are the customer’s responsibility.
14b. Post-Repair Wheel Check
Wheels removed during the repair process will be torqued to the manufacturer’s specifications upon reinstallation.
Customers must return for wheel torque checks within 1 week or 50 miles, whichever is sooner. 22 MOTORS™ is not liable for any damages caused by loose or lost wheel nuts if these checks are not performed.
15. Health & Safety Compliance
All work carried out by 22 MOTORS™ complies with applicable health and safety regulations.
16. Dispute Resolution
22 MOTORS™ is committed to resolving disputes amicably and professionally, typically within 28 days. If an extended resolution time is needed, customers will be notified.
In case of unresolved disputes, customers may appeal to independent bodies. 22 MOTORS™ is affiliated with several professional bodies that provide alternative dispute resolution (ADR) services. Contact details are available on request.
17. Payment Methods and Ownership of Goods
Payment is due upon completion of work unless otherwise stated. Vehicles will not be released until payment is cleared.
Credit card payments are subject to a 2.5% surcharge, and PayPal payments carry a 4% surcharge. Cheques are not accepted.
Statutory Rights
These terms do not affect your statutory rights as a consumer regarding faulty or misdescribed products. For more information, contact the Citizens’ Advice Bureau or refer to the Consumer Protection Act.