PCO Non-Fault Accident Claims Surrey | 22 MOTORS™
If you are a PCO, Uber, Bolt or private hire driver involved in a non-fault accident in Surrey, having your vehicle damaged can affect much more than your ability to get around. Your vehicle is your livelihood, and every day it remains off the road can affect your ability to work and earn.
At 22 MOTORS™, we provide specialist support for PCO non fault accident claims in Surrey, helping private hire drivers following road traffic accidents with vehicle recovery, accident damage assessment, insurance claim assistance, engineering, accident repairs and access to a suitable PCO-compliant replacement hire vehicle where available.
Based at Dunsfold Park, Cranleigh, Surrey, our accident repair centre supports drivers throughout Guildford, Godalming, Woking, Farnham, Cranleigh, Dunsfold, Haslemere, Epsom, Reigate, Leatherhead, Weybridge and the wider Surrey area.
Whether you drive for Uber, Bolt, FREENOW, a local private hire company or another licensed operator, contact 22 MOTORS™ after a non-fault accident and our team can explain the next steps.
What Is a PCO Non-Fault Accident Claim?
A PCO non-fault accident claim is fundamentally handled in much the same way as any other non-fault motor insurance claim, where another road user is responsible for causing the accident and resulting damage.
The main difference for a PCO or private hire driver is that the damaged vehicle may also be the driver’s primary source of income.
Examples of non-fault accidents can include being hit from behind, another vehicle changing lanes into you, being struck while stationary, a collision caused by another driver at a junction or another road user damaging your vehicle through their actions.
Where another party is responsible, a claim may potentially involve more than simply repairing the visible damage to your vehicle.
Depending on the individual circumstances, consideration may also need to be given to vehicle recovery, storage, repair costs, replacement transport, loss of use, loss of earnings and other accident-related losses.
For a professional driver, dealing with these issues quickly can be particularly important because every unnecessary day without a suitable vehicle may affect your ability to work.
PCO Accident Claims Surrey – What Should You Do After an Accident?
Your first priority following any accident should be safety.
Stop somewhere safe where possible, switch on your hazard lights and check whether you, your passengers or anyone else involved has been injured. Where emergency assistance is required, contact the appropriate emergency services.
If it is safe to do so, gather evidence before the vehicles are moved.
Take photographs and videos showing the damage to each vehicle, their position in the road, registration numbers, road markings, junctions, traffic signs, traffic lights, debris and the wider accident scene.
You should obtain the other driver’s name, contact details, vehicle registration and insurance information where available.
If there are independent witnesses, ask for their contact details.
For a PCO or private hire driver, you should also preserve information relating to your work because this may become relevant if the accident prevents you from earning.
Protect Your Evidence After a Non-Fault PCO Accident
Evidence can make an important difference when establishing how an accident occurred.
Keep any dashcam footage, CCTV information, photographs, videos, witness details, police reference numbers and communications with the other driver or insurer.
If you were logged into a private hire platform when the collision occurred, retain any available trip information and relevant app records.
If your vehicle subsequently prevents you from working, it may also be sensible to retain your usual earnings records and evidence showing the period during which the vehicle was unavailable.
Do not assume that photographs showing only the damaged bumper or panel are enough. Where it is safe to do so, evidence showing the entire accident scene and road layout can provide useful context if liability is later disputed.
Contact 22 MOTORS™ After a PCO Non-Fault Accident
Once you are safe and have gathered the available evidence, contact 22 MOTORS™ for assistance with your PCO accident claim.
Our Surrey team can review the circumstances you provide and explain the repair and claims process.
From our accident repair centre at Dunsfold Park, Cranleigh, we can assist with the practical stages following an accident, including vehicle recovery, secure storage, damage inspection, Audatex repair estimates, engineering liaison, insurer communication, professional accident repairs and replacement PCO vehicle arrangements where available.
You can also speak with us before agreeing to repair arrangements that you do not fully understand.
For PCO drivers who rely on their vehicle every day, we understand why unnecessary delays can have a direct impact on income.
PCO Vehicle Recovery in Surrey
If your PCO vehicle cannot be safely driven following an accident, 22 MOTORS™ can assist with vehicle recovery to our accident repair centre in Surrey.
A vehicle that appears driveable after a collision can still have damage affecting components that are not immediately visible.
Depending on the nature of the impact, this could involve the suspension, steering, wheel geometry, cooling system, structural components, sensors or safety systems.
Once the vehicle reaches our repair centre, the accident damage can be assessed so that the repair requirements can be established properly.
Secure Storage for Accident-Damaged PCO Vehicles
Where an accident-damaged vehicle needs to remain with us while inspections, engineering or insurance arrangements are progressing, secure vehicle storage can be provided.
This allows the damaged vehicle to remain at our site while the relevant stages of the claim and repair process are dealt with.
Our objective is to keep the process organised from the moment the vehicle arrives through to repair completion.
Professional PCO Accident Damage Assessment
Modern PCO and private hire vehicles can contain complex safety, electrical and driver-assistance systems.
Visible bodywork damage may therefore represent only part of the damage caused by an accident.
At 22 MOTORS™, accident-damaged vehicles can be inspected with consideration given to areas such as body panels and structural components, suspension and steering, wheel alignment and geometry, airbags and restraint systems, parking sensors, cameras, mechanical components and ADAS driver-assistance technology where applicable.
A proper accident damage assessment is important because the objective should be to identify the repairs actually required rather than concentrating only on cosmetic damage.
Audatex Accident Repair Estimates
Where appropriate, 22 MOTORS™ can prepare an Audatex accident repair estimate detailing the accident-related repair requirements.
The estimate can assist with the engineering and insurer communication process and provide a structured assessment of the labour, repair operations and parts required.
Our team can also liaise during the repair authorisation process where necessary, helping reduce the amount of time a PCO driver has to spend dealing directly with different parties involved in the claim.
PCO Accident Repairs Surrey
22 MOTORS™ provides professional PCO accident repairs in Surrey from our bodyshop at Dunsfold Park, Cranleigh.
Depending on the damage, repairs can include body panel repairs, replacement panels, bumper repairs, paintwork and refinishing, structural repairs, mechanical repairs, suspension work, four-wheel alignment and ADAS calibration where required.
Our focus is not simply on making an accident-damaged vehicle look presentable again.
The vehicle needs to be assessed and repaired with consideration given to the components and safety systems that may have been affected by the collision.
For a professional driver covering substantial mileage, having those repairs carried out properly is particularly important.
ADAS Calibration After a PCO Accident
Many modern vehicles used by Uber, Bolt and private hire drivers are equipped with Advanced Driver Assistance Systems (ADAS).
These can include technologies connected with adaptive cruise control, lane assistance, collision warning systems, cameras, radar sensors and other driver-assistance features.
Accident damage or certain repair procedures can affect the positioning or operation of these systems.
Where required as part of the repair process, 22 MOTORS™ can provide ADAS calibration at our Surrey accident repair centre.
This allows the accident repair, alignment and relevant calibration work to be coordinated as part of the overall repair process.
PCO Four-Wheel Alignment and Suspension Repairs
An impact does not necessarily need to cause obvious bodywork damage to affect a vehicle’s steering, suspension or wheel geometry.
If your vehicle has been struck around the wheel, suspension or corner of the vehicle, an alignment or suspension assessment may be required.
22 MOTORS™ provides four-wheel alignment alongside accident body repairs and mechanical repair services, helping us assess more than simply the external appearance of the vehicle.
This can be particularly valuable for PCO and private hire vehicles that spend long periods on the road.
Can I Choose Who Repairs My PCO Vehicle?
Following an accident, your insurer or the third-party insurer may contact you and propose a repairer from its own network.
If you would prefer your vehicle to be repaired by 22 MOTORS™, speak with us before making arrangements.
The exact position can depend on your insurance policy and how the particular claim is being dealt with, but our team can communicate with the relevant insurer regarding the proposed repairs and provide the supporting repair documentation required.
For a PCO driver, choosing a repairer that understands both accident repairs and the commercial importance of your vehicle can make the process considerably easier to manage.
PCO Replacement Hire Vehicle After a Non-Fault Accident
A PCO non-fault accident claim works in much the same way as any other non-fault motor insurance claim, but for a professional driver the loss of the vehicle can immediately affect their ability to earn.
If your PCO vehicle is damaged and cannot be used for work, arrangements may be available for a suitable PCO-compliant replacement hire vehicle, subject to availability, eligibility and the circumstances of the claim.
The objective is simple: help keep you working while your own vehicle is being repaired.
Where an appropriate PCO hire vehicle is available, arrangements can be made for the replacement vehicle to be delivered directly to your doorstep or another agreed location, helping minimise disruption and allowing you to get back on the road as quickly as possible.
This means you may be able to continue working while 22 MOTORS™ handles the accident assessment and repair process in-house at our Surrey accident repair centre.
Whether you drive for Uber, Bolt, FREENOW, a local private hire company or another licensed operator, we understand that an ordinary courtesy vehicle may not be suitable for professional private hire work.
Where available, the replacement vehicle therefore needs to be appropriate for your intended PCO use.
Keep Working While We Repair Your PCO Vehicle
For a professional driver, vehicle downtime can quickly become lost income.
Where a suitable PCO-compliant replacement hire vehicle can be provided, you may be able to continue working while your accident-damaged vehicle remains with 22 MOTORS™ for assessment and repairs.
While you continue with your private hire work, our team can handle the vehicle repair process in-house, including:
Vehicle recovery and secure storage
Accident damage assessment
Audatex accident repair estimates
Engineering liaison
Insurer communication and repair authorisation
Body and paint repairs
Mechanical and suspension repairs
Four-wheel alignment
ADAS calibration where required
Our aim is to make the process as straightforward and hassle-free as possible.
Rather than having your accident-damaged vehicle off the road and being left unable to work, a suitable replacement PCO vehicle may allow you to continue earning while your repairs are professionally managed by 22 MOTORS™.
PCO Hire Car Delivered to Your Door
Where available, a suitable PCO replacement hire car can be delivered directly to your home or an agreed location.
This can remove the inconvenience of having to travel elsewhere to collect a replacement vehicle while also dealing with the aftermath of an accident.
The aim is to minimise interruption to your working schedule.
Once arrangements have been made, you can continue using the appropriate replacement vehicle while your own car is recovered, assessed and repaired.
Meanwhile, 22 MOTORS™ can deal with the vehicle repair process from our accident repair centre at Dunsfold Park.
Availability, vehicle suitability and eligibility will depend on the circumstances of the individual claim, so contact our team as soon as possible following the accident.
PCO Replacement Vehicle and Loss of Use
When a PCO vehicle is taken off the road following a non-fault accident, the driver may be left without the vehicle needed to generate an income.
Depending on liability and the individual circumstances, options may be available concerning a suitable replacement vehicle, loss of use or other accident-related financial losses.
The needs of a PCO driver can differ significantly from those of an ordinary private motorist.
A standard replacement car may not necessarily allow you to continue carrying out licensed private hire work.
That is why the availability of an appropriate PCO-compliant replacement vehicle can be particularly important.
Contact 22 MOTORS™ after your accident and our team can discuss the repair process and the options that may be available to you.
PCO Loss of Earnings After a Non-Fault Accident
One of the biggest concerns for a professional driver following an accident is loss of earnings.
Our priority where possible is to minimise vehicle downtime and help keep you working through access to a suitable replacement PCO vehicle.
However, if your accident prevents you from working, keep clear evidence showing what you would ordinarily earn and how your income has been affected.
Useful evidence can include Uber or Bolt earnings statements, private hire platform records, bank statements, tax information, weekly or monthly earnings reports and records showing when the damaged vehicle became unavailable.
Whether a particular loss is recoverable will depend on the facts of the claim, liability and the supporting evidence available.
Keeping accurate records from the beginning can therefore be extremely important.
Uber Accident Claims Surrey
If you drive for Uber and have been involved in a non-fault accident in Surrey, 22 MOTORS™ can assist with the accident repair and claims process.
Your vehicle may be central to your ability to generate an income, so getting the accident damage inspected and establishing the repair requirements promptly can be important.
Where available and appropriate, a PCO-compliant replacement vehicle may also be arranged to help you continue working while your own vehicle is being repaired.
Our Surrey accident repair centre can assist with recovery, vehicle assessment, Audatex estimating, insurer liaison and repairs while helping you understand what happens at each stage.
Bolt Accident Claims Surrey
We also assist Bolt drivers involved in non-fault accidents in Surrey.
Whether the vehicle requires cosmetic repairs, replacement body panels, suspension work, wheel alignment, mechanical repairs or ADAS calibration, our team can coordinate the required accident repair work from our Dunsfold Park facility.
Where a suitable PCO hire vehicle is available and appropriate for the claim, arrangements may also be made to help minimise disruption to your work while repairs are progressing.
Contact us after the accident with the available vehicle, driver and insurance details and our team can explain the next steps.
Private Hire Accident Claims Surrey
Our PCO accident services are not limited to drivers working with a particular app.
We can assist private hire drivers throughout Surrey following non-fault road traffic accidents, including drivers working for local private hire companies and other licensed operators.
The central concern is the same: understanding the accident circumstances, assessing the vehicle properly, progressing the relevant insurance arrangements and carrying out the required repairs so the vehicle can return to the road.
Where available, we can also discuss arrangements for a suitable replacement private hire vehicle so that disruption to your work is kept to a minimum.
We Deal With More Than Cosmetic Accident Damage
Expert Insight from 22 MOTORS™
One of the most important things following a collision is not to judge the extent of the damage purely by what can be seen from outside the vehicle.
Modern vehicles incorporate structural components, sensors, restraint systems, radar equipment, cameras, suspension components and electronic systems that can potentially be affected by an impact.
That is why 22 MOTORS™ approaches accident repairs by considering the vehicle as a complete system.
Where relevant to the accident, this can include body repair assessment, structural considerations, steering and suspension, wheel geometry, mechanical components and ADAS systems.
For PCO drivers undertaking significant mileage, identifying accident-related issues properly before returning the vehicle to full-time use is particularly important.
We Work for Our Customer
When a third-party insurer contacts you following an accident, it may offer to organise repairs or other aspects of the claim directly.
You do not have to make decisions before understanding what is being proposed.
At 22 MOTORS™, our focus is on our customer, the accident-damaged vehicle and progressing the repair correctly.
If you would like your vehicle brought to us, contact our team and explain the circumstances of the accident.
We can then advise you about the repair process, the information required to begin dealing with the vehicle and, where appropriate, the availability of a suitable PCO replacement hire vehicle.
PCO Non-Fault Accident Claims Across Surrey
From our base at Dunsfold Park, Cranleigh, we assist PCO, Uber, Bolt and private hire drivers throughout Surrey and surrounding areas.
This includes drivers in Guildford, Godalming, Woking, Cranleigh, Dunsfold, Farnham, Haslemere, Epsom, Reigate, Leatherhead, Weybridge, Ewhurst and surrounding Surrey locations, as well as drivers travelling through the area when an accident occurs.
Our location allows us to combine accident claims assistance with the practical repair services required to get an accident-damaged vehicle back on the road.
Why Choose 22 MOTORS™ for a PCO Non-Fault Accident Claim?
A PCO vehicle is different from a vehicle that is only used occasionally.
It may spend many hours on the road every day and may be directly responsible for generating the driver’s income.
That means delays, incomplete damage assessments or poorly coordinated repairs can have consequences beyond the repair itself.
At 22 MOTORS™, we bring the different stages together at our Surrey accident repair centre, including recovery, secure storage, accident damage assessment, Audatex estimating, engineering liaison, insurer communication, body repairs, paintwork, mechanical repairs, four-wheel alignment and ADAS calibration.
Where available and appropriate, we can also help arrange a PCO-compliant replacement hire vehicle, including doorstep delivery, so that you can minimise downtime and continue working while your own vehicle is repaired.
This provides PCO and private hire drivers with one point of contact for much of the accident repair process.
How Does a PCO Non-Fault Accident Claim Work?
The exact process varies depending on the circumstances, but it will generally begin with establishing what happened and obtaining the relevant driver, vehicle and insurance information.
The damaged vehicle can then be recovered or brought to our Surrey repair centre where required.
If an appropriate PCO-compliant hire vehicle is available and the circumstances allow, replacement vehicle arrangements can also be considered so that the driver can continue working while their own vehicle is off the road.
The accident damage is then assessed and the appropriate repair documentation can be prepared.
Insurer or engineering communication can take place before the authorised repair work progresses.
Where the accident has prevented the driver from working, relevant evidence of earnings and vehicle downtime should also be retained.
Our team keeps the customer informed throughout the repair process so they understand what stage their vehicle has reached.
Frequently Asked Questions About PCO Non-Fault Accident Claims
What should I do if my Uber or PCO vehicle is hit by another driver?
Make sure everyone is safe, obtain the other driver’s details and gather photographs or video evidence where it is safe to do so.
Preserve dashcam footage and witness details and contact 22 MOTORS™ if you require vehicle recovery, accident repairs, claims assistance or help arranging a suitable PCO replacement vehicle.
Can I get a PCO replacement vehicle after a non-fault accident?
Depending on the circumstances of the claim, eligibility and vehicle availability, a suitable PCO-compliant replacement hire vehicle may be available while your own vehicle is being repaired.
Contact 22 MOTORS™ as soon as possible after the accident so the available options can be discussed.
Can the PCO hire car be delivered to me?
Where available, arrangements can be made for an appropriate PCO replacement hire vehicle to be delivered directly to your doorstep or another agreed location, helping minimise disruption to your work.
Can I continue working while my PCO vehicle is being repaired?
Where a suitable PCO-compliant replacement vehicle can be arranged, you may be able to continue your private hire work while 22 MOTORS™ handles the accident assessment and repairs to your own vehicle.
Can 22 MOTORS™ recover my damaged PCO vehicle?
Yes. If the vehicle cannot safely be driven following an accident, contact 22 MOTORS™ to discuss recovery to our accident repair centre at Dunsfold Park, Cranleigh, Surrey.
Can you deal with the insurance company?
22 MOTORS™ can assist with insurer communication in connection with the accident damage and repair process, including repair estimates, engineering liaison and repair authorisation matters where appropriate.
Can I claim loss of earnings after a PCO accident?
Loss of earnings may be relevant where an accident prevents a professional driver from working, but whether particular losses are recoverable depends on the individual circumstances.
Keep evidence of your normal earnings and the period during which you were unable to use the vehicle.
What evidence should a PCO driver keep?
Keep accident photographs, dashcam footage, third-party details, witness information, insurance correspondence and any police reference where applicable.
You should also retain relevant platform and earnings records if the accident has affected your ability to work.
Do you repair Uber and Bolt vehicles?
Yes. 22 MOTORS™ provides accident repair services for PCO, Uber, Bolt and other private hire vehicles following road traffic accidents.
Can you carry out ADAS calibration after an accident?
Where required following the relevant accident repairs, 22 MOTORS™ can provide ADAS calibration from our Surrey facility.
Where is 22 MOTORS™ based?
We are based at Dunsfold Park, Cranleigh, Surrey, serving PCO and private hire drivers throughout Surrey and surrounding areas.
Need Help With a PCO Non-Fault Accident Claim in Surrey?
If you are a PCO, Uber, Bolt or private hire driver involved in a non-fault accident in Surrey, contact 22 MOTORS™ as soon as possible.
Whether your vehicle needs recovery, secure storage, accident damage assessment, an Audatex estimate, insurer liaison, body repairs, mechanical repairs, wheel alignment or ADAS calibration, our team can assist with the process from our Surrey accident repair centre.
Where available and subject to the circumstances of your claim, we can also help arrange a PCO-compliant replacement hire vehicle delivered directly to your door, helping you continue working and minimise loss of income while your own vehicle is being repaired in-house.
Based at Dunsfold Park, Cranleigh, Surrey, we support professional drivers throughout Guildford, Godalming, Woking, Farnham, Haslemere, Epsom, Reigate, Leatherhead, Weybridge, Cranleigh and the wider Surrey area.
Contact 22 MOTORS™ today for PCO non-fault accident claims assistance, PCO replacement vehicle support and professional PCO accident repairs in Surrey.
Contact 22 MOTORS™ – PCO Non-Fault Accident Claims Surrey
If you have been involved in a PCO non-fault accident in Surrey, contact 22 MOTORS™ today for accident claims assistance, vehicle recovery, PCO replacement hire vehicle support and professional accident repairs.
Our team can help you understand the next steps, arrange recovery where required and begin progressing your vehicle repair from our Surrey accident repair centre.
22 MOTORS™
Address: 46.2 Dunsfold Park, Canada Avenue, Cranleigh, Surrey, GU6 8TB
Call: 020 7101 4322
Email: [email protected]
PCO driver involved in a non-fault accident? Contact 22 MOTORS™ today and let us help keep you on the road while your vehicle repairs are handled in-house.
