22 MOTORS™ | About Us

A fault accident claim is usually a claim where your insurer considers you, or the driver of your vehicle, responsible or partly responsible for the accident. If you have comprehensive insurance, your insurer may deal with the repair of your vehicle, subject to your policy terms, excess and claim conditions.

Yes. 22 MOTORS™ can help customers after a fault accident by assisting with vehicle recovery, secure storage, accident damage assessment, insurance repair estimates, insurer communication and in-house accident repairs at our own bodyshop.

In most cases, you can request to use your own preferred repairer rather than automatically using the insurer’s approved repair network. If you want your vehicle repaired by 22 MOTORS™, tell your insurer when reporting the claim that you wish to use 22 MOTORS™ as your preferred repairer.

Some insurers may apply policy conditions when you choose your own repairer, such as requesting an estimate first, arranging an engineer inspection, or applying an additional excess. Where applicable, 22 MOTORS™ may be able to contribute towards your excess up to £500, subject to terms and conditions.

This means you can still choose a trusted bodyshop, keep the repair process under better control and have your vehicle repaired in-house by 22 MOTORS™ rather than being sent to an unknown third-party garage.

In some cases, yes. 22 MOTORS™ may be able to contribute towards your insurance excess up to £500, subject to terms and conditions. Eligibility depends on the claim circumstances, repair value, insurance policy, insurer approval and agreement before repairs begin.

If you have comprehensive insurance cover, your insurer may pay for the repairs to your vehicle, subject to your policy terms and any excess payable. If you only have third-party insurance, damage to your own vehicle may not be covered.

All accident management companies mainly focus on non-fault accident claims because those claims can often involve recovery of costs from a third-party insurer. Fault claims may be less commercially attractive to those companies. At 22 MOTORS™, we support both fault and non-fault customers because customer care, repair quality and looking after our customers are our priorities.

Yes. All accident repairs are carried out in-house at our own bodyshop. We do not simply pass your vehicle to an unknown third-party garage. This gives better control over repair quality, materials used, communication and the overall repair process.

Yes. If your vehicle is not safe to drive after a fault accident, 22 MOTORS™ can assist with vehicle recovery and secure storage while the claim and repair process is arranged.

First, make sure everyone is safe and contact emergency services if required. Take photos of the damage, vehicle positions, registration numbers, location and any relevant road signs or markings where it is safe to do so. You should then notify your insurer in line with your policy requirements and contact 22 MOTORS™ if you need help with recovery, repair assessment or insurance repairs.

Yes, in many cases you can still ask your insurer whether you can use 22 MOTORS™ as your preferred repairer. Your insurer may need to approve the estimate first and may apply specific policy conditions, so it is best to make the request as early as possible.