Question 1

What counts as a car body repair?

Accepted Answer

Car body repair covers pretty much anything to do with the outer panels and structure of your vehicle — dents, scratches, scuffed bumpers, cracked panels, misaligned doors, or damage from a knock or scrape. At 22 MOTORS™, we assess the damage first, then recommend whether it needs a spot repair, a panel replacement, or a full respray to get it looking right again.

Question 2

How long does a typical car body repair take?

Accepted Answer

It really depends on the damage. A small scuff or scratch repair might be done within a day or two, while more involved work — like panel replacement or a full respray — can take anywhere from a few days to a couple of weeks. We'll always give you a realistic timeframe once we've inspected the vehicle, and if it's part of an insurance claim, we can arrange a courtesy car in the meantime.

Question 3

Will the repair match the rest of my car's paintwork exactly?

Accepted Answer

Yes, that's the standard we work to. Our technicians use computerised colour-matching before any paint goes near the panel, so the repaired area blends in seamlessly with the rest of the bodywork. We won't hand a car back if the finish isn't right.

Question 4

Where can I find professional car body repair services in Surrey and London?

Accepted Answer

If your vehicle has dents, scratches, bumper damage or accident-related bodywork, look for an experienced car body repair specialist serving Surrey and London. A professional repair centre can assess the damage and recommend the most suitable repair, whether that involves panel repair, dent removal, paintwork or replacement parts.

Question 5

What types of car body damage can be repaired by a specialist in Surrey?

Accepted Answer

A professional car body repair services in Surrey can deal with many types of damage, including dents, scratches, bumper damage, damaged panels, scuffs and accident-related bodywork. The appropriate repair depends on the severity and location of the damage, so a vehicle assessment is recommended before work begins.

Question 6

How do I choose the right car body repair centre near me in London?

Accepted Answer

When searching for car body repair near me in London, consider the repairer's experience, range of services, equipment, workmanship and customer reviews. It is also useful to choose a centre that can handle both bodywork and paint repairs if your vehicle requires more than a simple dent or scratch repair.

Question 7

Should I repair or replace a damaged car panel after an accident in Surrey?

Accepted Answer

It depends on the extent and location of the damage. Minor damage may be repairable, while a severely damaged or structurally compromised panel may need replacement. A professional car body repair specialist in Surrey can inspect the vehicle and explain whether repair or replacement is the more appropriate option.

Question 8

How much does car body repair cost in Surrey and London?

Accepted Answer

The cost of car body repair in Surrey or London depends on the type and extent of damage, the vehicle model, parts required, paintwork and labour involved. Minor dents and scratches may require less work than major accident damage. The best way to get an accurate price is to have the vehicle professionally assessed.

Question 9

My car's been in an accident — what should I do first?

Accepted Answer

First things first, make sure everyone's safe and call emergency services if needed. Once that's sorted, take photos of the damage, the vehicle positions, registration plates and the surrounding area if it's safe to do so. Then give us a call — we can arrange recovery if the car isn't driveable, and we'll start the claims process with your insurer on your behalf.

Question 10

Can you repair accident damage even if my car isn't driveable?

Accepted Answer

Yes. If your vehicle can't be driven safely after an accident, we can organise recovery and secure storage, then carry out a full damage assessment once it's with us. Everything from there — the repair, the insurer communication, the paperwork — is handled in-house.

Question 11

Do you only work on minor accident damage, or major collisions too?

Accepted Answer

Both. We handle everything from a light bumper scuff to major collision damage, including structural and panel realignment work. Our technicians work to manufacturer-approved standards regardless of the size of the job, so the repair holds up properly, not just cosmetically.

Question 12

Where can I get accident repairs for a damaged car in Surrey or London?

Accepted Answer

If your car has been damaged in an accident, a professional accident repair centre in Surrey or London can assess the vehicle and recommend the right repairs. Depending on the damage, this may include bodywork, paint repairs, panel replacement, mechanical repairs or safety system checks.

Question 13

What should I do if my car is accident damaged in Surrey?

Accepted Answer

If your car is accident damaged in Surrey, make sure everyone is safe first and avoid driving the vehicle if it may be unsafe. Document the damage, contact your insurer if required, and arrange a professional vehicle assessment before repairs begin.

Question 14

Can accident damaged cars be repaired after a serious collision in London?

Accepted Answer

Many accident damaged vehicles can be repaired, but the appropriate solution depends on the extent of the damage. An accident repair specialist in London can inspect the vehicle and determine whether body repairs, panel replacement, mechanical work or additional safety checks are required.

Question 15

How long does accident repair take in Surrey?

Accepted Answer

The time required for accident repairs in Surrey depends on the severity of the damage, parts availability, insurance approval and the type of repair needed. Minor body damage may require less work than major accident damage involving several panels or mechanical components.

Question 16

How much does it cost to repair an accident-damaged car in Surrey or London?

Accepted Answer

The cost of repairing an accident damaged car in Surrey or London varies according to the vehicle, extent of damage, parts required, paintwork and labour. A professional inspection is the best way to determine the repair requirements and provide an accurate quotation.

Question 17

Can you fix a scratch without repainting the whole panel?

Accepted Answer

In most cases, yes. Light surface scratches can often be polished or spot-repaired without needing a full panel respray. Deeper scratches that have gone through the paint layer or primer usually need a proper repair and blend into the surrounding area so there's no visible edge. We'll always tell you honestly which approach your car needs rather than upselling a full respray you don't need.

Question 18

How do you match the paint colour to my car exactly?

Accepted Answer

Every car's paint code is identified from the VIN or chassis plate, and we cross-reference this against the manufacturer's specification before mixing. Because paint can fade slightly with age and UV exposure, our technicians also do a visual match against the existing panels to fine-tune the blend, so the repaired section doesn't stand out.

Question 19

Is a full body respray worth it, or should I just fix the damaged panels?

Accepted Answer

It depends on the car and the damage. If it's isolated to one or two panels, a full respray usually isn't necessary. But if there's fading, multiple areas of damage, or you're restoring a classic, a full respray gives a more even, consistent finish across the whole vehicle. We're happy to talk through the options and give you an honest recommendation rather than pushing the more expensive job.

Question 20

Where can I get professional car paintwork repairs in Surrey or London?

Accepted Answer

Professional car paintwork repairs in Surrey and London can restore scratches, scuffs, faded paint and accident-related paint damage. A specialist can assess the affected area and recommend the most suitable repair method.

Question 21

What types of paint damage can be fixed with car paintwork repairs?

Accepted Answer

Car paintwork repairs can address scratches, stone chips, scuffs, peeling lacquer, faded paint and paint damage caused by minor accidents. The repair method depends on the depth and extent of the damage.

Question 22

Can accident damaged paintwork be repaired without respraying the whole car?

Accepted Answer

In many cases, yes. Minor or localised car paintwork damage may be repaired by refinishing the affected panel rather than respraying the entire vehicle. A professional assessment will determine the most suitable approach.

Question 23

How much do car paintwork repairs cost in Surrey?

Accepted Answer

The cost of car paintwork repairs in Surrey depends on the size and location of the damaged area, paint type, vehicle model and preparation required. A vehicle inspection is the best way to receive an accurate quotation.

Question 24

How long do car paintwork repairs take in London?

Accepted Answer

The time required for car paintwork repairs in London depends on the type and extent of the damage. Small scratches or localised repairs may take less time, while larger areas requiring extensive preparation and painting can take longer.

Question 25

What's involved in a classic car restoration?

Accepted Answer

It varies hugely depending on the condition of the car and what you want out of it. Some restorations are cosmetic — correcting bodywork, resolving rust, and refinishing the paint to a period-correct standard. Others are full bare-metal rebuilds, stripping the car back completely and rebuilding it panel by panel. Either way, our focus is on keeping the result authentic to the original manufacturer specification.

Question 26

How long does a classic restoration typically take?

Accepted Answer

Classic restorations aren't a quick job by nature, and we'd rather take the time to get it right than rush it. Depending on the scope, a project can take anywhere from a few weeks for cosmetic and bodywork correction, to several months for a full bare-metal rebuild. We'll agree a realistic timeline with you upfront based on the car's condition.

Question 27

Do you work on rare or high-value classic cars?

Accepted Answer

Yes, we regularly work on heritage and collector vehicles, including classic Ferraris and other high-value marques. These jobs get the same meticulous approach as any restoration — factory-accurate alignment, period-correct finishes, and careful handling throughout, given how much these cars mean to their owners.

Question 28

Where can I find classic car restoration services in Surrey or London?

Accepted Answer

Professional classic car restoration in Surrey and London can help bring older vehicles back to a high standard while preserving their original character. Restoration may include bodywork, paintwork, mechanical repairs, interior work and other specialist services.

Question 29

What does classic car restoration involve?

Accepted Answer

Classic car restoration can involve repairing or replacing damaged body panels, removing rust, restoring paintwork, refurbishing mechanical components and improving the interior. The exact restoration process depends on the vehicle's age, condition and restoration goals.

Question 30

Can a badly damaged classic car be restored in Surrey?

Accepted Answer

Some badly damaged classic cars can be restored, depending on the condition of the body, chassis, mechanical components and availability of suitable parts. A classic car restoration specialist in Surrey can assess the vehicle and determine the scope of work required.

Question 31

How much does classic car restoration cost in London and Surrey?

Accepted Answer

The cost of classic car restoration in London or Surrey varies considerably depending on the vehicle, level of damage, originality requirements, parts, bodywork, paintwork and mechanical restoration involved. A detailed inspection is needed before an accurate restoration quotation can be provided.

Question 32

How long does a classic car restoration take?

Accepted Answer

The timeframe for classic car restoration depends on the condition of the vehicle and how extensive the restoration is. A complete restoration involving bodywork, paint, mechanical systems and interior refurbishment can take significantly longer than a smaller restoration project.

Question 33

How do you help with a motor insurance claim?

Accepted Answer

We manage the process from start to finish — reporting the claim, dealing directly with your insurer, arranging any engineer inspections, and handling the paperwork. Our aim is to take that hassle off your plate so you're not stuck going back and forth with your insurance company while your car's off the road.

Question 34

Can I insist on 22 MOTORS™ repairing my car instead of my insurer's approved garage?

Accepted Answer

In most cases, yes — you're entitled to choose your own repairer rather than being automatically routed to your insurer's network. When you report the claim, just let your insurer know you'd like 22 MOTORS™ as your preferred repairer. Some insurers may ask for an estimate first or apply certain policy conditions, so it's worth requesting this as early as possible in the process.

Question 35

Will I have a courtesy car while my vehicle is being repaired?

Accepted Answer

In many cases, yes — courtesy cars are available while your car's with us for repair, subject to terms and conditions and your insurance policy. We'll confirm availability and any conditions when you first get in touch.

Question 36

How do I make a motor insurance claim after an accident in Surrey?

Accepted Answer

After an accident in Surrey, make sure everyone is safe, record the relevant details and photographs, and notify your insurance provider according to your policy. A professional motor insurance claims service in Surrey can also help you understand the repair and claims process.

Question 37

Can I choose where my car is repaired after an insurance claim in Surrey?

Accepted Answer

Your options can depend on your insurance policy and the circumstances of the accident. Before authorising repairs, check your policy and speak with your insurer or an experienced motor insurance claims specialist in Surrey about your available repair options.

Question 38

What information do I need for a motor insurance claim in Surrey?

Accepted Answer

You may need details of the accident, other vehicles and drivers involved, photographs of the damage, witness information, insurance details and any relevant police reference. Providing accurate information can help support your motor insurance claim in Surrey.

Question 39

Can I make an insurance claim if the accident was not my fault in Surrey?

Accepted Answer

If another driver was responsible, you may be able to make a third-party claim for the damage, depending on the circumstances and available evidence. An accident repair and insurance claims service in Surrey can help explain the repair process and what information may be required.

Question 40

How long does a motor insurance claim take in Surrey?

Accepted Answer

The time required for a motor insurance claim in Surrey varies depending on liability, insurer approval, vehicle damage, parts availability and the complexity of the repairs. Keeping your insurer and repair centre updated can help the process move forward efficiently.

Question 41

What is a non-fault claim?

Accepted Answer

A non-fault claim is where the accident wasn't your fault, or you weren't found to be responsible for causing it. In these cases, the costs of repair, recovery and any related expenses are usually recovered from the at-fault driver's insurer, which means it shouldn't affect your own no-claims discount or premium in the way a fault claim might.

Question 42

Will a non-fault claim affect my no-claims bonus?

Accepted Answer

Generally, no — if liability is clearly established as the other driver's fault, your no-claims discount shouldn't be affected. That said, some insurers record a non-fault claim on your history even if it doesn't impact your discount, so it's worth checking your specific policy wording if you're unsure.

Question 43

Do I have to pay an excess if the accident wasn't my fault?

Accepted Answer

Often not, if fault is accepted by the other party's insurer — but every policy is different, and there can be circumstances where an excess is still requested upfront and refunded later. We handle the liaison with your insurer to keep this as straightforward as possible, and we may be able to help toward your excess in certain cases, subject to terms and conditions.

Question 44

Will my insurance go up with a non-fault claim?

Accepted Answer

Yes, your car insurance can still go up after a non-fault claim.

Question 45

How long does it take to settle a non-fault claim?

Accepted Answer

A straightforward non-fault car repair claim usually takes about six to eight weeks to close, while cases involving personal injury or disputed liability often take 4 to 12 months or longer.

Question 46

What is a fault accident claim?

Accepted Answer

A fault accident claim is usually one where your insurer considers you, or the driver of your vehicle, responsible or partly responsible for what happened. If you have comprehensive cover, your insurer may still pay for the repair, subject to your policy terms, excess and claim conditions.

Question 47

Will my insurance still pay for repairs if the accident was my fault?

Accepted Answer

If you hold comprehensive insurance, your insurer may cover the repair cost to your own vehicle, subject to your policy terms and any excess payable. If you only have third-party cover, damage to your own car typically isn't included, so it's worth checking your policy documents to confirm what's covered.

Question 48

Why do some companies avoid handling fault claims?

Accepted Answer

Because fault claims don't usually involve recovering costs from a third-party insurer, some accident management companies see them as less commercially worthwhile and focus mainly on non-fault work instead. We handle both fault and non-fault claims at 22 MOTORS™, because looking after the customer — not just the commercially easier claim — is what matters to us.

Question 49

Can 22 MOTORS™ help with a fault accident claim in Surrey?

Accepted Answer

Yes. 22 MOTORS™ can help with vehicle recovery, damage assessment, a repair estimate, insurer communication and accident repairs at its Surrey workshop. Repairs begin once the necessary approvals are in place.

Question 50

Do I have to use my insurer’s approved repairer?

Accepted Answer

You may be able to request 22 MOTORS™ as your repairer. Check your policy and confirm this with your insurer first, as choosing a repairer outside its network may affect your excess, courtesy car cover or repair authorisation.

Question 51

Will I have to pay an excess if the accident was my fault?

Accepted Answer

An excess is commonly payable on a fault claim, but the amount depends on your policy. Ask your insurer to confirm your total excess, including any additional charge for using your chosen repairer, before repairs start.

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