Personal Injury Claims Surrey | Road Traffic Accident Claims | 22 MOTORS™
If you have been injured in a road traffic accident in Surrey that was caused by another road user, you may need help with much more than repairing your vehicle. Personal Injury Claims Surrey can help you understand your options for seeking compensation for injuries and losses resulting from the accident.
An accident can leave you dealing with physical injuries, pain, time away from work, medical appointments, travel expenses, loss of earnings and disruption to everyday life while also trying to manage your damaged vehicle and insurance claim.
At 22 MOTORS™, we help customers following road traffic accidents by bringing the vehicle and accident side of the claim together. From our accident repair centre at Dunsfold Park, Cranleigh, Surrey, we can assist with vehicle recovery, secure storage, accident damage assessment, Audatex estimates, insurer communication and professional accident repairs.
Where a customer has also suffered personal injuries, we can help ensure the injury aspect is identified from the beginning and, where appropriate, assist with access to an appropriately regulated legal or claims professional who can advise on the personal injury claim.
Whether your accident happened in Guildford, Godalming, Woking, Farnham, Cranleigh, Dunsfold, Haslemere, Epsom, Reigate, Leatherhead, Weybridge or elsewhere in Surrey, contact 22 MOTORS™ following the accident and our team can explain the next steps.
What Is a Personal Injury Claim After a Road Traffic Accident?
A personal injury claim may arise when someone suffers an injury because of a road traffic accident for which another party may be responsible.
Road traffic accident injuries can range considerably in severity.
Some people experience relatively minor soft-tissue injuries that improve within a short period, while others can suffer fractures, serious orthopaedic injuries, long-term pain or psychological symptoms that have a much greater impact on their life.
The injury claim is separate from the cost of repairing your vehicle.
This means a road traffic accident can potentially involve several different elements, including:
Vehicle damage
Personal injuries
Vehicle recovery and storage
Replacement transport
Loss of use
Loss of earnings
Treatment and rehabilitation expenses
Other accident-related financial losses
What may be recoverable will depend on the individual circumstances, liability, medical evidence and supporting documentation.
Common Injuries Following a Car Accident
Every road traffic accident is different, and an injury should not be dismissed simply because the visible damage to the vehicle appears relatively minor.
Injuries following a collision can include:
Whiplash
Neck pain and stiffness
Back injuries
Shoulder injuries
Soft-tissue injuries
Muscle and ligament injuries
Knee and leg injuries
Hand, wrist and arm injuries
Head injuries
Cuts and bruising
Fractures and broken bones
Chest and seatbelt-related injuries
Psychological symptoms following an accident
More serious road traffic accidents can result in injuries requiring hospital treatment, surgery, physiotherapy or longer-term rehabilitation.
If you have been injured following an accident, seek appropriate medical attention and make sure your symptoms are accurately recorded.
Whiplash Claims Following a Road Traffic Accident
Whiplash is one of the most commonly associated injuries following a road traffic accident, particularly following rear-end collisions.
Symptoms can include pain, stiffness and reduced movement around the neck, shoulders and upper back.
Importantly, symptoms do not always become obvious immediately after the collision and may develop or become more noticeable later.
Certain road traffic accident whiplash claims are subject to the statutory Whiplash Injury Regulations, and fixed compensation tariffs apply to qualifying whiplash injuries lasting no more than two years. Updated tariff figures apply to accidents occurring on or after 31 May 2025.
The appropriate route and potential value of an injury claim depends on the individual circumstances and medical evidence.
What Should I Do After Being Injured in a Road Traffic Accident?
Your immediate priority should be your safety and the safety of everyone else involved.
If anybody has suffered serious injuries or emergency medical assistance is required, contact the emergency services.
Where it is safe to do so, gather evidence from the accident scene.
Take photographs or video showing:
The damage to all vehicles
Vehicle registration numbers
The position of the vehicles
Road layout
Lane markings
Junctions and traffic lights
Road signs
Debris
Weather and road conditions where relevant
Any visible injuries where appropriate
Obtain the other driver’s name, contact information, vehicle registration and insurance details where possible.
If independent witnesses saw the collision, ask for their contact information.
Dashcam footage can also be extremely important, so preserve the original recording as soon as possible.
Seek Medical Attention After an Accident
If you have suffered an injury, obtaining appropriate medical attention is important for your health.
It can also create an independent medical record of the symptoms you reported following the accident.
Depending on the nature of your injuries, this could involve your GP, NHS 111, an urgent treatment centre, A&E or emergency services.
Do not exaggerate your symptoms, but equally do not minimise genuine pain or problems that you are experiencing.
Explain clearly what happened and where you are experiencing symptoms.
If your symptoms continue or change, continue seeking appropriate medical advice rather than assuming they will automatically resolve.
Medical Evidence and Personal Injury Claims
Medical evidence can play an important role in establishing the nature and duration of an injury.
A personal injury claim should reflect the injuries actually suffered rather than simply the amount of vehicle damage arising from the collision.
The medical evidence may consider matters such as:
The injuries sustained
Symptoms experienced
Treatment received
How long symptoms have continued
Whether further treatment is required
The expected recovery period
Whether there are any continuing symptoms
For qualifying whiplash claims, settlement without appropriate medical evidence is restricted under the current whiplash framework.
Personal Injury and Non-Fault Accident Claims
If another road user caused the accident, the personal injury aspect can form part of the wider consequences of the non-fault road traffic accident.
While the injury aspect is considered separately, your damaged vehicle still needs to be recovered, assessed and repaired.
At 22 MOTORS™, we can concentrate on progressing the vehicle side of the accident while you concentrate on recovering.
Our accident repair services can include:
Vehicle recovery
Secure vehicle storage
Accident damage assessment
Audatex repair estimates
Engineering liaison
Insurer communication
Body and paint repairs
Structural repairs
Mechanical repairs
Suspension repairs
Four-wheel alignment
ADAS calibration where required
This allows the accident-damaged vehicle to be managed from one Surrey repair facility while the injury aspect can be dealt with separately by the appropriate regulated professional where required.
Can I Claim for Loss of Earnings After an Accident?
An injury can sometimes prevent someone from returning to work immediately following a road traffic accident.
If your ability to work has been affected, keep detailed evidence of the financial impact.
Depending on your employment circumstances, useful evidence may include:
Payslips
Bank statements
Employer confirmation
Evidence of sick leave
Tax returns
Accounts for self-employed workers
Invoices
Previous earnings records
PCO, Uber or Bolt earnings statements
The circumstances of every claim are different, and the recoverability of any particular financial loss will depend on the evidence and legal position.
Keeping proper records from the beginning can make it much easier for an appropriately regulated adviser to assess the losses later.
Self-Employed and PCO Driver Personal Injury Claims
For a self-employed person or professional driver, an injury can have an immediate impact on income.
This is particularly relevant for PCO, Uber, Bolt, taxi and private hire drivers, who may depend on being physically capable of driving for extended periods.
If an accident injury prevents you from working, retain evidence showing your normal earnings before the collision and the income lost afterwards.
Where your vehicle is also damaged, 22 MOTORS™ can separately assist with the vehicle side of your non-fault accident claim.
Where available and subject to eligibility and the circumstances of the claim, arrangements may also be possible for a PCO-compliant replacement hire vehicle, helping minimise vehicle-related downtime while your damaged vehicle is being repaired.
Passenger Personal Injury Claims
You do not necessarily need to have been driving to suffer an injury in a road traffic accident.
Passengers can also suffer injuries following a collision.
This can include a passenger travelling in the vehicle that was struck, and potentially passengers travelling in another vehicle involved in the collision.
If you were injured as a passenger, retain the accident details, registration numbers of the vehicles involved and any available insurance information.
You should also keep photographs, medical records and any other relevant evidence concerning your injuries and losses.
An appropriately regulated personal injury professional can advise on the individual circumstances and whether a claim may be available.
Motorcycle Accident Personal Injury Claims
Motorcyclists can be particularly vulnerable when involved in road traffic accidents.
A collision that causes relatively limited damage to a larger vehicle can result in much more significant injuries to a rider.
Motorcycle accident injuries can involve fractures, shoulder injuries, leg and ankle injuries, soft-tissue damage, road rash, head injuries and other potentially serious trauma.
Following a motorcycle accident, obtain medical attention where necessary and preserve as much evidence as possible concerning the collision.
Cyclist and Pedestrian Road Traffic Accident Injuries
Road traffic personal injury claims are not limited to drivers and passengers inside cars.
Pedestrians and cyclists can also suffer significant injuries after being struck by a vehicle.
Because these road users have considerably less physical protection during an impact, injuries can be serious even at comparatively low vehicle speeds.
Anyone suffering significant injury should prioritise medical treatment and preserve available evidence relating to the circumstances of the collision.
Can I Claim for Psychological Effects of a Car Accident?
A road traffic accident can affect someone psychologically as well as physically.
Some people experience anxiety, disturbed sleep, fear of driving or travelling in vehicles, flashbacks or other symptoms following an accident.
Psychological symptoms should be treated seriously and discussed with an appropriate healthcare professional where they are affecting your wellbeing.
Whether psychological injury forms part of a compensation claim will depend on the circumstances and supporting medical evidence.
What Can a Personal Injury Claim Include?
The exact components of a personal injury claim depend on the individual circumstances.
Broadly, consideration may be given to the injury itself and certain financial consequences arising from the accident.
Potential losses can include matters such as loss of earnings, treatment or rehabilitation expenses, travel expenses and other reasonable accident-related costs where legally recoverable.
For more substantial injuries, future consequences may also require consideration by the appropriately qualified legal and medical professionals.
You should therefore retain receipts, invoices and documentation relating to expenses that you believe have arisen because of the accident.
Do Not Ignore an Injury Because the Vehicle Damage Looks Minor
Expert Insight from 22 MOTORS™
One mistake following a road traffic accident is assuming that minor-looking vehicle damage means nobody could have suffered an injury.
Vehicle damage and human injury are different issues.
Modern vehicles are designed to absorb and distribute collision forces, and the effect of an accident on an occupant cannot be determined simply by looking at a bumper or body panel.
Equally, accident damage beneath the exterior of the vehicle may not always be immediately visible.
That is why 22 MOTORS™ recommends treating the two issues separately: obtain appropriate medical advice regarding your injuries and have the accident-damaged vehicle properly assessed for the repair work required.
How Long Do I Have to Make a Personal Injury Claim?
Time limits apply to personal injury claims.
Under section 11 of the Limitation Act 1980, the general limitation period for many personal injury actions in England and Wales is three years, although when that period starts and whether an exception applies can depend on the individual circumstances.
You should therefore avoid unnecessarily delaying seeking appropriate advice following an accident.
Different rules can apply in particular circumstances, so anyone concerned about approaching a limitation deadline should obtain legal advice promptly.
Official Injury Claim and Road Traffic Accident Injuries
Certain lower-value road traffic accident injury claims may be dealt with through the Official Injury Claim process.
The government provides the Official Injury Claim service to allow eligible individuals to pursue certain road traffic accident injury claims themselves, and the whiplash reforms include fixed tariffs for qualifying whiplash injuries.
Whether this is the appropriate route will depend on the nature and value of the injuries and the circumstances of the particular accident.
Vehicle Repairs and Personal Injury After the Same Accident
An accident does not need to be split into a confusing collection of completely disconnected issues.
If your vehicle has been damaged and you have also been injured, 22 MOTORS™ can assist with the accident-damaged vehicle while the personal injury aspect is dealt with through the appropriate route.
From our Dunsfold Park, Cranleigh accident repair centre, we can inspect the vehicle, prepare the accident repair estimate and communicate regarding the vehicle repair process.
Where appropriate, the personal injury element can then be considered separately by a suitably regulated legal or claims professional.
This helps ensure that attention is given to both the person injured in the accident and the vehicle damaged in the accident.
Why Choose 22 MOTORS™ After a Road Traffic Accident?
A road traffic accident can involve far more than simply replacing a damaged bumper.
The customer may be dealing with an undriveable vehicle, insurance companies, recovery, replacement transport, injuries and time away from work simultaneously.
At 22 MOTORS™, our aim is to simplify the vehicle and accident repair side as much as possible.
From our Surrey facility, we can provide accident recovery, secure storage, Audatex estimating, engineering liaison, body repairs, paintwork, mechanical repairs, four-wheel alignment and ADAS calibration where required.
Where personal injury assistance is required beyond our role, the customer can be directed towards an appropriately regulated professional rather than being left unsure where to turn.
Personal Injury Claims Support Across Surrey
Based at Dunsfold Park, Cranleigh, 22 MOTORS™ assists customers following road traffic accidents throughout Surrey and surrounding areas.
This includes customers from:
Guildford
Godalming
Cranleigh
Dunsfold
Woking
Farnham
Haslemere
Epsom
Reigate
Leatherhead
Weybridge
Ewhurst
and surrounding Surrey areas.
If your accident happened elsewhere but your vehicle requires accident repair assistance, contact our team to discuss the circumstances.
Frequently Asked Questions About Personal Injury Claims
Can I make a personal injury claim after a non-fault car accident?
If you suffered an injury following an accident for which another party may be legally responsible, a personal injury claim may potentially be available. Liability, medical evidence and the circumstances of the accident will need to be considered.
What injuries can be included in a road traffic accident claim?
Road traffic accidents can cause injuries ranging from whiplash and other soft-tissue injuries to fractures, shoulder injuries, back injuries, head injuries and psychological injuries. The medical evidence will be important in establishing the nature and duration of the injuries.
Do I need medical evidence for a personal injury claim?
Medical evidence is an important part of properly assessing an injury claim. Under the whiplash reforms, qualifying whiplash claims cannot simply be settled without the required medical evidence.
What if my pain starts after the accident?
Some symptoms may not be immediately obvious following a collision. If you subsequently develop pain or other symptoms, seek appropriate medical advice and explain that you were recently involved in a road traffic accident.
Can I claim if I was a passenger?
Potentially. Passengers injured in road traffic accidents may have a claim depending on the circumstances and liability.
Can loss of earnings form part of my claim?
Where an injury causes genuine loss of income, that financial loss may need to be considered as part of the claim. Keep clear documentary evidence showing your normal earnings and the effect the accident has had on them.
How long do I have to make a personal injury claim?
For many personal injury actions in England and Wales the general limitation period is three years, although exceptions and different starting points can apply. Obtain appropriate legal advice rather than relying on the general rule if a deadline may be approaching.
Can 22 MOTORS™ repair my vehicle as well?
Yes. 22 MOTORS™ provides professional accident repair services from our Surrey accident repair centre, including vehicle assessment, body repairs, paintwork, mechanical work, four-wheel alignment and ADAS calibration where required.
Can 22 MOTORS™ handle my personal injury claim?
22 MOTORS™ can assist with the accident and vehicle repair side of the matter. Where regulated personal injury advice or claims representation is required, this should be provided by an appropriately authorised or regulated professional.
Need Help After a Road Traffic Accident in Surrey?
If you have been injured in a non-fault road traffic accident in Surrey and your vehicle has also been damaged, contact 22 MOTORS™ as soon as possible.
Our team can assist with the vehicle and accident repair process, including recovery, secure storage, accident damage assessment, Audatex estimating, insurer communication and professional accident repairs.
Where personal injury advice is required, the injury element can be identified from the beginning so that appropriate regulated assistance can be obtained where necessary.
Based at Dunsfold Park, Cranleigh, Surrey, we assist motorists following road traffic accidents throughout Surrey and surrounding areas.
Contact 22 MOTORS™ – Personal Injury & Road Traffic Accident Support Surrey
If you have been involved in a road traffic accident Surrey and require assistance with your damaged vehicle alongside a potential personal injury matter, contact 22 MOTORS™ today.
22 MOTORS™
Address: 46.2 Dunsfold Park, Canada Avenue, Cranleigh, Surrey, GU6 8TB
Telephone: 020 7101 4322
Email: [email protected]
Contact 22 MOTORS™ today following a road traffic accident in Surrey and let our team help manage the vehicle repair process while you focus on your recovery.
